Guide

How to pass a work-from-home tech check: a step-by-step checklist

5 min read · Updated 2026-10-21

Hands plugging a cable into a small white network box

Tech checks are pass/fail and usually happen once. Do these in order before the scan and you remove nearly every reason to fail. Still choosing a connection? Start with hardwired internet for remote work.

1. Confirm your connection type qualifies

Wired only: fiber, cable, or DSL. If you're on satellite, a cellular hotspot, or 5G home internet, stop here — no amount of setup fixes a disallowed connection type. Check whether a wired provider reaches your address first.

2. Get Ethernet to your desk

Plug your computer directly into the router with an Ethernet cable. If the router is in another room, either move your workspace, run a cable, or have a wired jack installed where you'll work. If your laptop has no Ethernet port, a USB-C or USB-A Ethernet adapter costs about $15.

3. Turn Wi-Fi off on the computer

Some scans read the wrong adapter if both are active. Disable Wi-Fi so Ethernet is the only connection.

4. Turn off any VPN

Liveops and Teleperformance say it directly: no VPN — hardware or software — during the check. That includes VPN features built into some antivirus products.

5. Run a speed test on the wired line

Use a standard speed test with the Ethernet cable connected and Wi-Fi off. Compare the result to your employer's minimum (they range from 3 Mbps up to 150 Mbps download; see the employer pages on this site). Screenshot it — Teleperformance and others ask for proof.

6. Clear the house's bandwidth during the scan

Pause streaming, downloads, and game updates on other devices while the check runs. A 4K stream on the TV can drag your measured upload down enough to fail a threshold.

7. Meet the computer requirements too

Many checks also test the PC: Windows version, RAM, processor, and that the machine isn't a virtual machine. Read the employer's equipment page before scan day.

8. Know the numbers for your employer

Employer	Down	Up	Wired
TTEC	25 Mbps	Not stated	Required
Concentrix	40 Mbps	10 Mbps	Required
Alorica	10 Mbps	5 Mbps	Required
Liveops	20 Mbps	5 Mbps	Required
Amazon	10 Mbps	5 Mbps	Required
Sutherland	10–50 Mbps	2–10 Mbps	Required
Working Solutions	Not stated	Not stated	Required
Foundever (Sitel)	5 Mbps	5 Mbps	Required
Teleperformance	15 Mbps	5–10 Mbps	Required, ≤50 ms
Conduent	25 Mbps	5 Mbps	Required, ≤175 ms
Arise	10 Mbps	3 Mbps	Required, ≤120 ms
Southwest Airlines	50 Mbps	5 Mbps	Required
The Cigna Group	10 Mbps	5 Mbps	Not required
Elevance Health	50 Mbps	10 Mbps	Required
NexRep	Not stated	Not stated	Preferred
American Express	25 Mbps	5 Mbps	Required
Williams-Sonoma	10 Mbps	6 Mbps	Required
Humana	25 Mbps	10 Mbps	Not required
CVS Health	25 Mbps	3 Mbps	Required
UnitedHealth Group	Not stated	Not stated	Required
Liberty Mutual	25 Mbps	5 Mbps	Required
Nationwide	30–100 Mbps	3–20 Mbps	Required
BroadPath	5–25 Mbps	2–10 Mbps	Required
HSN	Not stated	Not stated	Required
Alight	20–200 Mbps	20–50 Mbps	Required
U-Haul	50 Mbps	5 Mbps	Not required, ≤100 ms
Hilton	10 Mbps	Not stated	Required
Progressive	Not stated	Not stated	Required
Molina Healthcare	100 Mbps	20 Mbps	Preferred
Maximus	20 Mbps	Not stated	Required
iQor	10 Mbps	5 Mbps	Required
WPS Health Solutions	10 Mbps	1 Mbps	Required, ≤140 ms
BlueCross BlueShield	4 Mbps (5 Mbps for video calls)	2 Mbps (3 Mbps for video calls)	Not required
Department of Veterans Affairs	Not stated	Not stated	Preferred
Transcom	20 Mbps	3 Mbps	Required, ≤100 ms
Kelly Services	5 Mbps	3 Mbps	Not required, ≤300 ms
ibex	50 Mbps	10 Mbps	Required
Startek	20 Mbps	10 Mbps	Required
VIPdesk Connect	25 Mbps	10 Mbps	Preferred
Advocacy Solutions	100 Mbps	20 Mbps	Required
SelectQuote	20 Mbps	20 Mbps	Preferred
Wayfair	25 Mbps	5 Mbps	Required
Chewy	30 Mbps	10 Mbps	Required
HGS (Hinduja Global Solutions)	Not stated	Not stated	Required
Regions Bank	50 Mbps	5 Mbps	Required
PNC Bank	20 Mbps	20 Mbps	Required
Capital One	100 Mbps	10 Mbps	Required
Prudential Financial	25 Mbps	Not stated	Required
L.L.Bean	25 Mbps	7.5 Mbps	Required
Nordstrom	Not stated	Not stated	Required
CorVel Corporation	3 Mbps	Not stated	Required
The Hartford	30 Mbps	5 Mbps	Required
Assurant	25 Mbps	6 Mbps	Preferred
Erie Insurance	50 Mbps	10 Mbps	Preferred
Rentokil Terminix	25 Mbps	5 Mbps	Required
Pearl Interactive Network	40 Mbps	5 Mbps	Required
VXI Global Solutions	10 Mbps	5 Mbps	Preferred
ResultsCX	25 Mbps	10 Mbps	Required
MOHELA	100 Mbps	10 Mbps	Required, ≤50 ms
Nelnet	25 Mbps	Not stated	Required
American Home Shield	4.6 Mbps	4.6 Mbps	Preferred
Navient	100 Mbps	10 Mbps	Required
Fiserv	30 Mbps	15 Mbps	Required, ≤50 ms
Gainwell Technologies	25 Mbps	10 Mbps	Required
InteLogix	10 Mbps	5 Mbps	Required
Afni	25 Mbps	10 Mbps	Preferred, ≤100 ms
eHealth	50 Mbps	10 Mbps	Required
Sagility	25 Mbps	10 Mbps	Required
Carenet Health	20 Mbps	10 Mbps	Required
Allstate	50 Mbps	5 Mbps	Preferred
Teladoc Health	Not stated	Not stated	Required
Vivint Smart Home	10 Mbps	5 Mbps	Preferred
Assurance IQ	20 Mbps	10 Mbps	Preferred
GoHealth Urgent Care	100 Mbps	10 Mbps	Required, ≤100 ms
American Specialty Health	50 Mbps	10 Mbps	Preferred
DISH Network	25 Mbps	2 Mbps	Required
Discover Financial	100 Mbps	10 Mbps	Required
LabCorp	50 Mbps	Not stated	Preferred
EchoStar	25 Mbps	2 Mbps	Required
Cambium Learning Group	10 Mbps	5 Mbps	Required
Anthology	40 Mbps	15 Mbps	Required, ≤100 ms
CLEAResult	20 Mbps	10 Mbps	Required
Evergreen Nephrology	25 Mbps	10 Mbps	Preferred
ModSquad	50 Mbps	Not stated	Required
AAA - Auto Club Enterprises	50 Mbps	10 Mbps	Preferred
Enterprise Mobility	100 Mbps	10 Mbps	Preferred
Apple (Support College Advisor)	10 Mbps	3 Mbps	Preferred, ≤150 ms
CONNECT, powered by American Family Insurance	100 Mbps	10 Mbps	Preferred
Velera	100 Mbps	30 Mbps	Preferred
Experian	25 Mbps	5 Mbps	Preferred
Orkin	50 Mbps	20 Mbps	Preferred
iRhythm Technologies	150 Mbps	50 Mbps	Preferred
Clipboard Health	20 Mbps	Not stated	Preferred
Inspira Financial	100 Mbps	20 Mbps	Preferred
Propelus	50 Mbps	10 Mbps	Preferred
Agero	15 Mbps	6 Mbps	Preferred, ≤100 ms
Ansafone Contact Centers	10 Mbps	10 Mbps	Preferred
South Carolina 811	10 Mbps	3 Mbps	Preferred
International Medical Group (IMG)	Not stated	Not stated	Preferred
MCI	Not stated	Not stated	Required

If you don't have a wired connection yet

Check your address on our home page. If fiber is available, we'll set it up with the Ethernet connection at your desk and get you connected before your start date.

Start with the connection: check your address. Then look up your employer in the employer requirements list.

Get wired fiber at your address

Enter your address, pick a plan and book your install before training starts. A real network check at your exact address, about 30 seconds.

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Common questions

It varies more than people expect. Across the 100 employers we track the download floor runs from 3 Mbps at CorVel Corporation to 150 Mbps at iRhythm Technologies. Upload matters more than most applicants realise - it carries your voice and your screen share.

For most employers, yes. It is the single most common reason a check fails, and it is the one thing you can fix before the check rather than after.

Find your employer's published rule, test on the computer you will actually work on, plug into the router by cable, and close anything streaming in the house. If the address cannot deliver a wired line at all, that is worth knowing before your start date, not during training.

Keep reading

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