Tech checks are pass/fail and usually happen once. Do these in order before the scan and you remove nearly every reason to fail.
Wired only: fiber, cable, or DSL. If you're on satellite, a cellular hotspot, or 5G home internet, stop here — no amount of setup fixes a disallowed connection type. Check whether a wired provider reaches your address first.
Plug your computer directly into the router with an Ethernet cable. If the router is in another room, either move your workspace, run a cable, or have a wired jack installed where you'll work. If your laptop has no Ethernet port, a USB-C or USB-A Ethernet adapter costs about $15.
Some scans read the wrong adapter if both are active. Disable Wi-Fi so Ethernet is the only connection.
Liveops and Teleperformance say it directly: no VPN — hardware or software — during the check. That includes VPN features built into some antivirus products.
Use a standard speed test with the Ethernet cable connected and Wi-Fi off. Compare the result to your employer's minimum (they range from 5 Mbps up to 40 Mbps download; see the employer pages on this site). Screenshot it — Teleperformance and others ask for proof.
Pause streaming, downloads, and game updates on other devices while the check runs. A 4K stream on the TV can drag your measured upload down enough to fail a threshold.
Many checks also test the PC: Windows version, RAM, processor, and that the machine isn't a virtual machine. Read the employer's equipment page before scan day.
| Employer | Down | Up | Wired |
|---|---|---|---|
| TTEC | 25 Mbps | — | Required |
| Concentrix | 10 Mbps | 10 Mbps | Required |
| Liveops | 20 Mbps | 5 Mbps | Required |
| Teleperformance | 15 Mbps | 10 Mbps | Required, <50 ms |
| Conduent | 25 Mbps | 5 Mbps | Required, ≤175 ms |
| KellyConnect | 40 Mbps | 10 Mbps | Required |
| Foundever | 5 Mbps | 5 Mbps | Required |
| Arise | 10–30 Mbps | 3–10 Mbps | Required |
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