Alight internet requirements for work-from-home jobs

Alight requires high-speed broadband cable internet, hardwired to your company-issued computer, for its 100% remote positions. The published minimum varies by program — most Customer Care Representative postings ask for 20 Mbps down / 20 Mbps up, while at least one program requires 200 Mbps down / 50 Mbps up.

What Alight actually says

“Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 20 Mbps/20 Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer.”— Alight remote job postings — Temporary Customer Care Representative; Customer Care Representative, Absence Management · source

Alight's rule is about the physical hardwire, not just a speed test: the equipment your ISP supplies has to be hardwired to the Alight-issued computer. Most Customer Care Representative postings we found set 20/20, but a Customer Care Representative role on the Absence Management team asks for 200 Mbps down / 50 Mbps up — a much higher bar, so confirm against the specific listing before you order service.

What passes for Alight

A wired connection — fiber, cable, or DSL — with an Ethernet cable from your computer to the router. Fiber is the strongest fit: upload speed matches download, latency stays low and consistent, and weather doesn't affect it.

If you're on satellite, a cellular hotspot, or 5G home internet, no speed test will get you past Alight's rule — the connection type is what's being checked. The fix is a wired line, installed with the Ethernet connection in the room where you'll work.

Before your Alight tech check

1. Confirm a wired provider reaches your address.
2. Run Ethernet to your workspace — not just to the router's room.
3. Turn off Wi-Fi and any VPN on the work computer.
4. Run a speed test on the wired line (target: at least 20–200 Mbps down / 20–50 Mbps up) and screenshot it.

Full checklist: How to pass a work-from-home tech check →

Requirements are set by Alight and can change without notice. This page reflects published postings and policies as of 2026-09-17. Always confirm against the specific job listing you're applying to.