Vivint Smart Home internet requirements for work-from-home jobs
Sourced from Vivint Smart Home's published postings and policies · Verified true
Does your address qualify for Vivint Smart Home?
We check the real network at your exact address — not a coverage map — and tell you straight either way.
Vivint hires remote (Utah-based) Customer Service Specialists handling billing and account support, with a published home-internet speed floor.
What Vivint Smart Home actually says
“Must have reliable internet: 10 MBPS download and 5 MBPS upload speeds.”— Vivint Smart Home — Remote Customer Service Specialist (via WayUp) · source
This specific posting required residency in Utah (remote-from-Utah, not nationwide remote). Windows-only (no Mac/tablet/Chromebook). Posting has since expired.
What passes for Vivint Smart Home
A wired connection — fiber, cable, or DSL — with an Ethernet cable from your computer to the router. Fiber is the strongest fit: upload speed matches download, latency stays low and consistent, and weather doesn't affect it.
If you're on satellite, a cellular hotspot, or 5G home internet, no speed test will get you past Vivint Smart Home's rule — the connection type is what's being checked. The fix is a wired line, installed with the Ethernet connection in the room where you'll work.
Before your Vivint Smart Home tech check
- Confirm a wired provider reaches your address.
- Run Ethernet to your workspace — not just to the router's room.
- Turn off Wi-Fi and any VPN on the work computer.
- Run a speed test on the wired line (target: at least 10 Mbps down / 5 Mbps up) and screenshot it.
Full checklist: How to pass a work-from-home tech check →
Requirements are set by Vivint Smart Home and can change without notice. This page reflects published postings and policies as of true. Always confirm against the specific job listing you're applying to.
Vivint Smart Home internet questions, answered
Vivint Smart Home permits Wi-Fi on some programs, but the connectivity scan during onboarding is run on a wired connection. Plan for Ethernet at the desk.
At least 10 Mbps download and 5 Mbps upload. The exact minimum can vary by client program, so confirm against the job listing you are applying to.
Vivint Smart Home does not publish a blanket exclusion on satellite, but the speed and latency minimums still apply and satellite often fails the latency test.
Vivint Smart Home does not name hotspots as prohibited, but cellular service shares tower capacity and is a common cause of a failed connectivity scan.
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