InteLogix internet requirements for work-from-home jobs
Sourced from InteLogix's published postings and policies · Verified true
Does your address qualify for InteLogix?
We check the real network at your exact address — not a coverage map — and tell you straight either way.
InteLogix hires remote customer service representatives handling utility (electric/gas) customer calls, with a published hardwired internet requirement.
What InteLogix actually says
“Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable). Download speed must be 10 Mbps or higher. Upload speed must be 5 Mbps or higher.”— InteLogix — Customer Service Representative, Remote (Workday) · source
Live posting for a utility (electric/gas) customer service role; InteLogix provides the computer. Note some other InteLogix roles publish higher speed floors (e.g. 30/15 or 50/35 Mbps) — figures vary by program.
What passes for InteLogix
A wired connection — fiber, cable, or DSL — with an Ethernet cable from your computer to the router. Fiber is the strongest fit: upload speed matches download, latency stays low and consistent, and weather doesn't affect it.
If you're on satellite, a cellular hotspot, or 5G home internet, no speed test will get you past InteLogix's rule — the connection type is what's being checked. The fix is a wired line, installed with the Ethernet connection in the room where you'll work.
Before your InteLogix tech check
- Confirm a wired provider reaches your address.
- Run Ethernet to your workspace — not just to the router's room.
- Turn off Wi-Fi and any VPN on the work computer.
- Run a speed test on the wired line (target: at least 10 Mbps down / 5 Mbps up) and screenshot it.
Full checklist: How to pass a work-from-home tech check →
Requirements are set by InteLogix and can change without notice. This page reflects published postings and policies as of true. Always confirm against the specific job listing you're applying to.
InteLogix internet questions, answered
No. InteLogix requires your work computer to be connected to the router with an Ethernet cable. A strong Wi-Fi signal does not satisfy the rule, because the check looks at how the computer is connected rather than how fast the line is.
At least 10 Mbps download and 5 Mbps upload. The exact minimum can vary by client program, so confirm against the job listing you are applying to.
InteLogix does not publish a blanket exclusion on satellite, but the speed and latency minimums still apply and satellite often fails the latency test.
InteLogix does not name hotspots as prohibited, but cellular service shares tower capacity and is a common cause of a failed connectivity scan.
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