eHealth internet requirements for work-from-home jobs
Sourced from eHealth's published postings and policies · Verified true
Does your address qualify for eHealth?
We check the real network at your exact address — not a coverage map — and tell you straight either way.
eHealth hires remote (often seasonal, Annual Enrollment Period) chat and customer support agents, with a published hardwired internet requirement.
What eHealth actually says
“You have high speed hardwired internet connection with a minimum of 50 Mbps download and 10 Mbps upload.”— eHealth — Chat Screening Representative, Seasonal (via Tsenta) · source
This specific role is seasonal (Annual Enrollment Period, Oct-Dec) and staffed through a third-party vendor at 2/hr. eHealth also hires year-round licensed agents; speed requirement may vary by role.
What passes for eHealth
A wired connection — fiber, cable, or DSL — with an Ethernet cable from your computer to the router. Fiber is the strongest fit: upload speed matches download, latency stays low and consistent, and weather doesn't affect it.
If you're on satellite, a cellular hotspot, or 5G home internet, no speed test will get you past eHealth's rule — the connection type is what's being checked. The fix is a wired line, installed with the Ethernet connection in the room where you'll work.
Before your eHealth tech check
- Confirm a wired provider reaches your address.
- Run Ethernet to your workspace — not just to the router's room.
- Turn off Wi-Fi and any VPN on the work computer.
- Run a speed test on the wired line (target: at least 50 Mbps down / 10 Mbps up) and screenshot it.
Full checklist: How to pass a work-from-home tech check →
Requirements are set by eHealth and can change without notice. This page reflects published postings and policies as of true. Always confirm against the specific job listing you're applying to.
eHealth internet questions, answered
eHealth permits Wi-Fi on some programs, but the connectivity scan during onboarding is run on a wired connection. Plan for Ethernet at the desk.
At least 50 Mbps download and 10 Mbps upload. The exact minimum can vary by client program, so confirm against the job listing you are applying to.
eHealth does not publish a blanket exclusion on satellite, but the speed and latency minimums still apply and satellite often fails the latency test.
eHealth does not name hotspots as prohibited, but cellular service shares tower capacity and is a common cause of a failed connectivity scan.
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