American Express internet requirements for work-from-home jobs
Sourced from American Express's published postings and policies · Verified 2026-09-17
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American Express requires a dedicated, hardwired DSL or cable connection of at least 25 Mbps download and 5 Mbps upload for its Virtual Customer Care Professional roles. Wireless and satellite ISPs are excluded by name, and Wi-Fi is not permitted. Amex covers the connection cost and pays a monthly allowance toward the service.
What American Express actually says
“Dedicated and separate high-speed Internet with at least 25 Mbps download and 5 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed).”— American Express Careers — Virtual Customer Care Professional posting · source
Amex is the strictest connection rule we track and the most generous about paying for it: the posting names DSL or cable specifically, rules out wireless and satellite ISPs as a category rather than by speed, and requires the connection to be dedicated. Amex covers the install and pays a monthly allowance toward the bill. Candidates are typically asked to run a speed test on the wired line and submit a screenshot during onboarding.
What passes for American Express
A wired connection — fiber, cable, or DSL — with an Ethernet cable from your computer to the router. Fiber is the strongest fit: upload speed matches download, latency stays low and consistent, and weather doesn't affect it.
If you're on satellite, a cellular hotspot, or 5G home internet, no speed test will get you past American Express's rule — the connection type is what's being checked. The fix is a wired line, installed with the Ethernet connection in the room where you'll work.
Before your American Express tech check
- Confirm a wired provider reaches your address.
- Run Ethernet to your workspace — not just to the router's room.
- Turn off Wi-Fi and any VPN on the work computer.
- Run a speed test on the wired line (target: at least 25 Mbps down / 5 Mbps up) and screenshot it.
Full checklist: How to pass a work-from-home tech check →
Requirements are set by American Express and can change without notice. This page reflects published postings and policies as of 2026-09-17. Always confirm against the specific job listing you're applying to.
American Express internet questions, answered
No. American Express requires your work computer to be connected to the router with an Ethernet cable. A strong Wi-Fi signal does not satisfy the rule, because the check looks at how the computer is connected rather than how fast the line is.
At least 25 Mbps download and 5 Mbps upload. The exact minimum can vary by client program, so confirm against the job listing you are applying to.
No. American Express excludes satellite service by policy, regardless of the speeds it delivers. This is a rule about connection type, so no speed test will get you past it.
No. Hotspots and 5G home internet are cellular services that share capacity on a tower, so American Express cannot guarantee a shift on them. They are excluded even when a speed test looks good.
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