Sutherland internet requirements for work-from-home jobs
Sourced from Sutherland's published postings and policies · Verified 2026-09-16
Does your address qualify for Sutherland?
We check the real network at your exact address — not a coverage map — and tell you straight either way.
Sutherland states plainly that wireless and satellite internet providers are not compatible with its systems. Every remote role requires a hard-wired connection, but the speed minimum varies by program — postings range from 10 Mbps download / 2 Mbps upload up to 50 Mbps download / 10 Mbps upload.
What Sutherland actually says
“Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! Wireless and/or satellite Internet Service Providers are not compatible with our systems.”— Sutherland remote job postings (SmartRecruiters) · source
Because the minimum moves with the program, check the listing you are applying to. The one constant across every Sutherland posting is the connection type: hardwired only, with wireless and satellite ISPs named as incompatible.
What passes for Sutherland
A wired connection — fiber, cable, or DSL — with an Ethernet cable from your computer to the router. Fiber is the strongest fit: upload speed matches download, latency stays low and consistent, and weather doesn't affect it.
If you're on satellite, a cellular hotspot, or 5G home internet, no speed test will get you past Sutherland's rule — the connection type is what's being checked. The fix is a wired line, installed with the Ethernet connection in the room where you'll work.
Before your Sutherland tech check
- Confirm a wired provider reaches your address.
- Run Ethernet to your workspace — not just to the router's room.
- Turn off Wi-Fi and any VPN on the work computer.
- Run a speed test on the wired line (target: at least 10–50 Mbps down / 2–10 Mbps up) and screenshot it.
Setting up for the first time? What internet you need for a work from home job →
Full checklist: How to pass a work-from-home tech check →
Requirements are set by Sutherland and can change without notice. This page reflects published postings and policies as of 2026-09-16. Always confirm against the specific job listing you're applying to.
Sutherland internet questions, answered
No. Sutherland requires your work computer to be connected to the router with an Ethernet cable. A strong Wi-Fi signal does not satisfy the rule, because the check looks at how the computer is connected rather than how fast the line is.
10–50 Mbps download and 2–10 Mbps upload. The exact minimum can vary by client program, so confirm against the job listing you are applying to.
No. Sutherland excludes satellite service by policy, regardless of the speeds it delivers. This is a rule about connection type, so no speed test will get you past it.
No. Hotspots and 5G home internet are cellular services that share capacity on a tower, so Sutherland cannot guarantee a shift on them. They are excluded even when a speed test looks good.
Other employers we track
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