Southwest Airlines internet requirements for work-from-home jobs
Sourced from Southwest Airlines's published postings and policies · Verified 2026-09-17
Does your address qualify for Southwest Airlines?
We check the real network at your exact address — not a coverage map — and tell you straight either way.
Southwest requires a hardwired connection over an Ethernet cord for its 100% remote Customer Representative and Loyalty Assurance Representative roles, with at least 50 Mbps download and 5 Mbps upload. Representatives receive a $75 monthly internet stipend, and hiring is limited to 20 states.
What Southwest Airlines actually says
“Hardwired internet connection via an ethernet cord with a download speed of at least 50 Mbps and an upload speed of at least 5 Mbps is required.”— Southwest Airlines Careers — Customer CARE FAQs · source
Southwest pays a $75 monthly internet stipend, but the connection is still the employee's responsibility to establish and maintain. Training runs eight weeks, the first two of them onsite in Dallas. The Customer Representative role is covered by a collective bargaining agreement.
What passes for Southwest Airlines
A wired connection — fiber, cable, or DSL — with an Ethernet cable from your computer to the router. Fiber is the strongest fit: upload speed matches download, latency stays low and consistent, and weather doesn't affect it.
If you're on satellite, a cellular hotspot, or 5G home internet, no speed test will get you past Southwest Airlines's rule — the connection type is what's being checked. The fix is a wired line, installed with the Ethernet connection in the room where you'll work.
Southwest hires Customer CARE Representatives only in Arizona, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Michigan, Mississippi, Missouri, New Mexico, Nevada, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah and Wisconsin.
Before your Southwest Airlines tech check
- Confirm a wired provider reaches your address.
- Run Ethernet to your workspace — not just to the router's room.
- Turn off Wi-Fi and any VPN on the work computer.
- Run a speed test on the wired line (target: at least 50 Mbps down / 5 Mbps up) and screenshot it.
Full checklist: How to pass a work-from-home tech check →
Requirements are set by Southwest Airlines and can change without notice. This page reflects published postings and policies as of 2026-09-17. Always confirm against the specific job listing you're applying to.
Southwest Airlines internet questions, answered
No. Southwest Airlines requires your work computer to be connected to the router with an Ethernet cable. A strong Wi-Fi signal does not satisfy the rule, because the check looks at how the computer is connected rather than how fast the line is.
At least 50 Mbps download and 5 Mbps upload. The exact minimum can vary by client program, so confirm against the job listing you are applying to.
Southwest Airlines does not publish a blanket exclusion on satellite, but the speed and latency minimums still apply and satellite often fails the latency test.
Southwest hires Customer CARE Representatives only in Arizona, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Michigan, Mississippi, Missouri, New Mexico, Nevada, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah and Wisconsin. Availability is set by Southwest Airlines, not by your internet — a wired connection will not make you eligible in an excluded location, so check this before you order service.
Southwest Airlines does not name hotspots as prohibited, but cellular service shares tower capacity and is a common cause of a failed connectivity scan.
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