TTEC internet requirements for work-from-home jobs

TTEC requires a hardwired connection to your home router for its remote customer service roles, with at least 25 Mbps download. Wi-Fi is not accepted for most programs, and the initial systems assessment must be completed on a computer plugged directly into the router.

What TTEC actually says

“High speed internet connection (>25mbps). A hardwired connection to your home router is required.”— TTEC job posting — Customer Service Representative, Remote in USA · source

TTEC's FAQ notes that some client assignments permit home Wi-Fi with WPA2 encryption, but the technical scan during onboarding requires your computer to be hardwired to the router. Plan for wired.

What passes for TTEC

A wired connection — fiber, cable, or DSL — with an Ethernet cable from your computer to the router. Fiber is the strongest fit for TTEC's requirements: upload speed matches download speed, latency stays low and consistent, and weather doesn't affect it.

If you're on satellite, a cellular hotspot, or 5G home internet, no speed test will get you past TTEC's rule — the connection type is what's being checked. The fix is a wired line, installed with the Ethernet connection in the room where you'll work.

Before your TTEC tech check

1. Confirm a wired provider reaches your address (check above).
2. Run Ethernet to your workspace — not just to the router's room.
3. Turn off Wi-Fi and any VPN on the work computer.
4. Run a speed test on the wired line (target: at least 25 Mbps down) and screenshot it.

Full checklist: How to pass a work-from-home tech check →

Other employers

Concentrix · Alorica · Liveops · Amazon · Sutherland · Working Solutions · Foundever (Sitel) · Teleperformance · Conduent · KellyConnect · Arise

Requirements are set by TTEC and can change without notice. This page reflects published postings and policies as of 2026-09-15. Always confirm against the specific job listing you're applying to.