Chewy internet requirements for work-from-home jobs
Sourced from Chewy's published postings and policies · Verified 2026-09-19
Does your address qualify for Chewy?
We check the real network at your exact address — not a coverage map — and tell you straight either way.
Chewy's own Customer Service Representative postings require a wired, high-speed connection at a published speed floor.
What Chewy actually says
“A reliable wired, high-speed internet and broadband connection. The download speed should be at least 30 Mbps and the upload speed should be at least 10 Mbps.”— Chewy — Customer Service Representative posting (via Built In) · source
This posting was for Texas-resident remote hires; Chewy runs similar remote customer service hiring in other states at other times.
What passes for Chewy
A wired connection — fiber, cable, or DSL — with an Ethernet cable from your computer to the router. Fiber is the strongest fit: upload speed matches download, latency stays low and consistent, and weather doesn't affect it.
If you're on satellite, a cellular hotspot, or 5G home internet, no speed test will get you past Chewy's rule — the connection type is what's being checked. The fix is a wired line, installed with the Ethernet connection in the room where you'll work.
Before your Chewy tech check
- Confirm a wired provider reaches your address.
- Run Ethernet to your workspace — not just to the router's room.
- Turn off Wi-Fi and any VPN on the work computer.
- Run a speed test on the wired line (target: at least 30 Mbps down / 10 Mbps up) and screenshot it.
Full checklist: How to pass a work-from-home tech check →
Requirements are set by Chewy and can change without notice. This page reflects published postings and policies as of 2026-09-19. Always confirm against the specific job listing you're applying to.
Chewy internet questions, answered
Chewy permits Wi-Fi on some programs, but the connectivity scan during onboarding is run on a wired connection. Plan for Ethernet at the desk.
At least 30 Mbps download and 10 Mbps upload. The exact minimum can vary by client program, so confirm against the job listing you are applying to.
Chewy does not publish a blanket exclusion on satellite, but the speed and latency minimums still apply and satellite often fails the latency test.
Chewy does not name hotspots as prohibited, but cellular service shares tower capacity and is a common cause of a failed connectivity scan.
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