Amazon internet requirements for work-from-home jobs
Sourced from Amazon's published postings and policies · Verified 2026-09-16
Does your address qualify for Amazon?
We check the real network at your exact address — not a coverage map — and tell you straight either way.
Amazon's virtual customer service roles require the computer to be connected to the router by Ethernet cable rather than Wi-Fi, from a cable, DSL or fiber provider only. Satellite and cellular hotspots are not accepted. Postings state a minimum of 10 Mbps download and 5 Mbps upload, verified by a speed test during hiring.
What Amazon actually says
“Minimum 10 Mbps download and 5 Mbps upload from a reliable internet provider (Cable, DSL or Fiber Optic providers only). Must be directly connected to router/modem via Ethernet cable.”— Amazon virtual customer service job postings (amazon.jobs) · source
Amazon ships the computer, headset and an Ethernet adaptor. What it cannot ship is the connection — the speed test is run on your hardwired line, and failing it ends the process. Individual programs can set a higher minimum than the published 10/5, so check the listing you are applying to.
What passes for Amazon
A wired connection — fiber, cable, or DSL — with an Ethernet cable from your computer to the router. Fiber is the strongest fit: upload speed matches download, latency stays low and consistent, and weather doesn't affect it.
If you're on satellite, a cellular hotspot, or 5G home internet, no speed test will get you past Amazon's rule — the connection type is what's being checked. The fix is a wired line, installed with the Ethernet connection in the room where you'll work.
Before your Amazon tech check
- Confirm a wired provider reaches your address.
- Run Ethernet to your workspace — not just to the router's room.
- Turn off Wi-Fi and any VPN on the work computer.
- Run a speed test on the wired line (target: at least 10 Mbps down / 5 Mbps up) and screenshot it.
Setting up for the first time? What internet you need for a work from home job →
Full checklist: How to pass a work-from-home tech check →
Requirements are set by Amazon and can change without notice. This page reflects published postings and policies as of 2026-09-16. Always confirm against the specific job listing you're applying to.
Amazon internet questions, answered
No. Amazon requires your work computer to be connected to the router with an Ethernet cable. A strong Wi-Fi signal does not satisfy the rule, because the check looks at how the computer is connected rather than how fast the line is.
At least 10 Mbps download and 5 Mbps upload. The exact minimum can vary by client program, so confirm against the job listing you are applying to.
No. Amazon excludes satellite service by policy, regardless of the speeds it delivers. This is a rule about connection type, so no speed test will get you past it.
No. Hotspots and 5G home internet are cellular services that share capacity on a tower, so Amazon cannot guarantee a shift on them. They are excluded even when a speed test looks good.
Other employers we track
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