BroadPath internet requirements for work-from-home jobs
Sourced from BroadPath's published postings and policies · Verified 2026-09-17
Does your address qualify for BroadPath?
We check the real network at your exact address — not a coverage map — and tell you straight either way.
BroadPath requires a hardwired Ethernet connection to your router for every remote role it hires — Wi-Fi and cellular data are explicitly disqualifying. The published speed floor varies sharply by program, from 5 Mbps down / 2 Mbps up for entry-level provider service roles up to 25 Mbps down / 10 Mbps up for Licensed Health Insurance Agents.
What BroadPath actually says
“Ethernet cable with reliable hardwired internet (minimum 25mbps download / 10mbps upload). Internet that is not hard-wired, such as WiFi or cellular data connections, will not maintain a stable VPN connection and will result in removal from the project.”— BroadPath remote job postings — Licensed Health Insurance Agent, Member Services Representative, Provider Services Representative · source
BroadPath, a Sagility company, is a healthcare BPO whose speed floor tracks the sensitivity of the program: Medicare and health-plan sales roles ask for 25/10, while general customer and provider service roles go as low as 5/2. What never changes across every posting we found is the connection type — Wi-Fi and cellular data are banned by name because they can't hold the required VPN session. Agents must also supply their own 19-inch monitor and a USB-wired mouse.
What passes for BroadPath
A wired connection — fiber, cable, or DSL — with an Ethernet cable from your computer to the router. Fiber is the strongest fit: upload speed matches download, latency stays low and consistent, and weather doesn't affect it.
If you're on satellite, a cellular hotspot, or 5G home internet, no speed test will get you past BroadPath's rule — the connection type is what's being checked. The fix is a wired line, installed with the Ethernet connection in the room where you'll work.
Before your BroadPath tech check
- Confirm a wired provider reaches your address.
- Run Ethernet to your workspace — not just to the router's room.
- Turn off Wi-Fi and any VPN on the work computer.
- Run a speed test on the wired line (target: at least 5–25 Mbps down / 2–10 Mbps up) and screenshot it.
Full checklist: How to pass a work-from-home tech check →
Requirements are set by BroadPath and can change without notice. This page reflects published postings and policies as of 2026-09-17. Always confirm against the specific job listing you're applying to.
BroadPath internet questions, answered
No. BroadPath requires your work computer to be connected to the router with an Ethernet cable. A strong Wi-Fi signal does not satisfy the rule, because the check looks at how the computer is connected rather than how fast the line is.
5–25 Mbps download and 2–10 Mbps upload. The exact minimum can vary by client program, so confirm against the job listing you are applying to.
No. BroadPath excludes satellite service by policy, regardless of the speeds it delivers. This is a rule about connection type, so no speed test will get you past it.
No. Hotspots and 5G home internet are cellular services that share capacity on a tower, so BroadPath cannot guarantee a shift on them. They are excluded even when a speed test looks good.
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