Kelly Services internet requirements for work-from-home jobs
Sourced from Kelly Services's published postings and policies · Verified 2026-09-19
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We check the real network at your exact address — not a coverage map — and tell you straight either way.
Kelly Services staffs many different remote client programs, and the internet rule depends entirely on which one you're placed on. Its Language Line Solutions interpreter program sets a low, permissive bar — Wi-Fi is explicitly allowed, not just tolerated. Its KellyConnect division (including Apple support programs) is the opposite: hardwired Ethernet only, no Wi-Fi accepted.
What Kelly Services actually says
“Wired vs. Wireless: A wired connection via ethernet is preferred (if available) over Wi-Fi for improved stability and security. ... a wired Ethernet connection is preferred for improved stability and security; however, Wi-Fi connections are permitted. To ensure best video & audio quality, the internet speed test results must meet the following criteria: Download speeds of no less than 5 Mbps, Upload speeds of no less than 3 Mbps, Ping value of no more than 300 ms, Jitter Value of no more than 30 ms.”— Kelly Services — T3/OSL and ASL Work Expectations and Requirements (Language Line Solutions program) · source
Kelly Services runs many different client staffing programs, and they do not share one internet policy. The figures above (Wi-Fi permitted, 5/3 Mbps, 300ms ping) are from its Language Line Solutions interpreter program specifically. Its KellyConnect division runs separately: it requires a hardwired Ethernet connection with no Wi-Fi accepted, and does not publish a single central speed minimum (per Kelly Services' own employer Q&A, https://www.indeed.com/cmp/Kelly-Services/faq/what-kind-of-internet-do-you-have-to-have-to-work-for-kelly-connect?quid=1cj56a6o552t1b0f). If you're applying to a KellyConnect or Apple support role, follow the wired-only rule, not the Wi-Fi-permitted one above — confirm the exact figure against your specific listing either way.
What passes for Kelly Services
A wired connection — fiber, cable, or DSL — with an Ethernet cable from your computer to the router. Fiber is the strongest fit: upload speed matches download, latency stays low and consistent, and weather doesn't affect it.
If you're on satellite, a cellular hotspot, or 5G home internet, no speed test will get you past Kelly Services's rule — the connection type is what's being checked. The fix is a wired line, installed with the Ethernet connection in the room where you'll work.
Before your Kelly Services tech check
- Confirm a wired provider reaches your address.
- Run Ethernet to your workspace — not just to the router's room.
- Turn off Wi-Fi and any VPN on the work computer.
- Run a speed test on the wired line (target: at least 5 Mbps down / 3 Mbps up) and screenshot it.
Full checklist: How to pass a work-from-home tech check →
Requirements are set by Kelly Services and can change without notice. This page reflects published postings and policies as of 2026-09-19. Always confirm against the specific job listing you're applying to.
Kelly Services internet questions, answered
No. Kelly Services requires your work computer to be connected to the router with an Ethernet cable. A strong Wi-Fi signal does not satisfy the rule, because the check looks at how the computer is connected rather than how fast the line is.
At least 5 Mbps download and 3 Mbps upload, with latency at or below 300 ms. The exact minimum can vary by client program, so confirm against the job listing you are applying to.
Kelly Services does not publish a blanket exclusion on satellite, but the speed and latency minimums still apply and satellite often fails the latency test.
Kelly Services does not name hotspots as prohibited, but cellular service shares tower capacity and is a common cause of a failed connectivity scan.
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