Teleperformance internet requirements for work-from-home jobs
Sourced from Teleperformance's published postings and policies · Verified 2026-09-16
Does your address qualify for Teleperformance?
We check the real network at your exact address — not a coverage map — and tell you straight either way.
Teleperformance USA requires a dedicated workspace near your router for a hardwired Ethernet connection, with at least 15 Mbps download and 5–10 Mbps upload depending on the role. Your ISP must show latency under 50 ms and no packet loss, and proof of speed is part of the application.
What Teleperformance actually says
“A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. Proof of internet speed required.”— Teleperformance USA remote job postings · source
Teleperformance excludes satellite, mobile data (5G, 4G and 3G hotspots), peer-to-peer connections and VPNs. The no-packet-loss condition is the one that most often rules out wireless service even when the speed test passes.
What passes for Teleperformance
A wired connection — fiber, cable, or DSL — with an Ethernet cable from your computer to the router. Fiber is the strongest fit: upload speed matches download, latency stays low and consistent, and weather doesn't affect it.
If you're on satellite, a cellular hotspot, or 5G home internet, no speed test will get you past Teleperformance's rule — the connection type is what's being checked. The fix is a wired line, installed with the Ethernet connection in the room where you'll work.
Before your Teleperformance tech check
- Confirm a wired provider reaches your address.
- Run Ethernet to your workspace — not just to the router's room.
- Turn off Wi-Fi and any VPN on the work computer.
- Run a speed test on the wired line (target: at least 15 Mbps down / 5–10 Mbps up) and screenshot it.
Setting up for the first time? What internet you need for a work from home job →
Full checklist: How to pass a work-from-home tech check →
Requirements are set by Teleperformance and can change without notice. This page reflects published postings and policies as of 2026-09-16. Always confirm against the specific job listing you're applying to.
Teleperformance internet questions, answered
No. Teleperformance requires your work computer to be connected to the router with an Ethernet cable. A strong Wi-Fi signal does not satisfy the rule, because the check looks at how the computer is connected rather than how fast the line is.
15 Mbps download and 5–10 Mbps upload, with latency at or below 50 ms. The exact minimum can vary by client program, so confirm against the job listing you are applying to.
No. Teleperformance excludes satellite service by policy, regardless of the speeds it delivers. This is a rule about connection type, so no speed test will get you past it.
No. Hotspots and 5G home internet are cellular services that share capacity on a tower, so Teleperformance cannot guarantee a shift on them. They are excluded even when a speed test looks good.
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