MOHELA internet requirements for work-from-home jobs
Sourced from MOHELA's published postings and policies · Verified true
Does your address qualify for MOHELA?
We check the real network at your exact address — not a coverage map — and tell you straight either way.
MOHELA requires a hard-wired connection into its own provided equipment for remote Customer Care Specialists; Wi-Fi, hotspots, satellite and shared connections are all explicitly disallowed.
What MOHELA actually says
“Reliable high-speed internet – minimum of 100mbps download/ 10 upload speed and latency less than 50 ms. Wi-Fi, Hot Spot (i.e. 5G), satellite internet and/or shared internet connections are not actable. Internet connection must be hard-wired into equipment provided by MOHELA.”— MOHELA Customer Care Specialist job posting (Fishers, IN) · source
Role is hybrid: mostly remote after training, with required in-office days roughly twice a month plus any day home internet fails.
What passes for MOHELA
A wired connection — fiber, cable, or DSL — with an Ethernet cable from your computer to the router. Fiber is the strongest fit: upload speed matches download, latency stays low and consistent, and weather doesn't affect it.
If you're on satellite, a cellular hotspot, or 5G home internet, no speed test will get you past MOHELA's rule — the connection type is what's being checked. The fix is a wired line, installed with the Ethernet connection in the room where you'll work.
Before your MOHELA tech check
- Confirm a wired provider reaches your address.
- Run Ethernet to your workspace — not just to the router's room.
- Turn off Wi-Fi and any VPN on the work computer.
- Run a speed test on the wired line (target: at least 100 Mbps down / 10 Mbps up) and screenshot it.
Full checklist: How to pass a work-from-home tech check →
Requirements are set by MOHELA and can change without notice. This page reflects published postings and policies as of true. Always confirm against the specific job listing you're applying to.
MOHELA internet questions, answered
No. MOHELA requires your work computer to be connected to the router with an Ethernet cable. A strong Wi-Fi signal does not satisfy the rule, because the check looks at how the computer is connected rather than how fast the line is.
At least 100 Mbps download and 10 Mbps upload, with latency at or below 50 ms. The exact minimum can vary by client program, so confirm against the job listing you are applying to.
No. MOHELA excludes satellite service by policy, regardless of the speeds it delivers. This is a rule about connection type, so no speed test will get you past it.
No. Hotspots and 5G home internet are cellular services that share capacity on a tower, so MOHELA cannot guarantee a shift on them. They are excluded even when a speed test looks good.
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